Website FAQs
FAQs from the website
- Are you missing an item from your order?
- Have you received an incorrect or faulty item?
- Where is my refund?
- How do I know what size to buy?
- What does 'easy care garment' mean?
- Are your products ethically manufactured?
- Where are your products designed?
- Where are your products manufactured?
- Can all of your products be embroidered?
- What is your Essentials range?
- Why buy Kendal?
- Why buy Contemporary?
- Why buy Qualitas?
- Why buy Alderley?
- When will a product be back in stock?
- Where is my order?
- How do I know what size to buy?
- How do I cancel an order?
- How can I place an order?
- Can I order from outside the UK?
- Can I amend an order?
- What is the wishlist?
- How do I find my order history?
- How do I edit my account?
- How do I change my password?
- How do I change my account address?
- What is the loyalty scheme?
- My discount code is not working
- How do I receive rewards from the loyalty scheme?
- Does the Simon Jersey website offer discounts?